1. Introduction
PrepEnglishNow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Cambridge English exam preparation platform at prepenglishnow.com.
By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Account Information: Name, email address, profile picture (via Google OAuth)
- Contact Information: Email addresses for support communications
- Payment Information: Billing details processed through Stripe (we do not store payment card details)
- Cambridge Results: Official exam scores and certificates (Premium users only)
2.2 Usage Data
We automatically collect information about your use of our Service:
- Study session data and progress tracking
- Test scores and performance analytics
- Feature usage patterns and preferences
- Device information and browser type
- IP address and general location
- Access times and frequency of use
2.3 Google OAuth Data
When you sign in with Google, we receive:
- Your Google account email address
- Your public profile information (name, profile picture)
- Google account ID for authentication purposes
Note: We only request minimal permissions necessary for account creation and authentication. We do not access your Gmail, Google Drive, or other Google services.
3. How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- • Create and manage your account
- • Provide personalized study experiences
- • Track your learning progress
- • Process premium subscriptions
Improvement & Analytics
- • Analyze service usage patterns
- • Improve our platform and features
- • Generate anonymized statistics
- • Optimize user experience
Communication
- • Send important service updates
- • Provide customer support
- • Respond to your inquiries
- • Send security notifications
Security & Legal
- • Prevent fraud and abuse
- • Enforce our Terms of Service
- • Comply with legal obligations
- • Protect user safety
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in these limited circumstances:
4.1 Service Providers
- Stripe: For secure payment processing (PCI-DSS compliant)
- Google: For OAuth authentication services
- Hosting Provider: For secure data storage and platform hosting
4.2 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Encryption
Data in transit and at rest is encrypted using industry-standard protocols.
Access Control
Strict access controls and authentication for all systems and data.
Regular Updates
Regular security updates and vulnerability assessments.
Secure Hosting
Data hosted on secure, monitored servers with backup systems.
6. Your Rights Under GDPR
As a user in the European Union, you have the following rights regarding your personal data:
Right to Access:
Request copies of your personal data
Right to Rectification:
Request correction of inaccurate data
Right to Erasure:
Request deletion of your personal data
Right to Restrict Processing:
Request limitation of data processing
Right to Data Portability:
Request transfer of your data to another service
Right to Object:
Object to processing of your personal data
To exercise any of these rights, please contact us at support@prepenglishnow.com. We will respond within 30 days.
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
7.1 Essential Cookies
Required for basic site functionality, user authentication, and security. These cannot be disabled.
7.2 Functional Cookies
Remember your preferences and settings to provide a personalized experience.
7.3 Analytics Cookies
Help us understand how you use our service to improve performance and user experience.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Until account deletion or 3 years of inactivity
- Study Progress: Until account deletion or 2 years of inactivity
- Payment Records: 7 years for tax and legal compliance
- Support Communications: 2 years from last contact
9. International Data Transfers
Your data is primarily stored in the European Union. When we use service providers outside the EU, we ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: support@prepenglishnow.com
- Subject: Privacy Policy Inquiry
- Website: Contact Form
- Response Time: Within 30 days (GDPR requests within 1 month)